Customer Service - Albion in the Community

Albion in the Community (AITC) prides itself on the quality of its service and delivery. Should you have any questions, complaints, comments or concerns, in most cases these should be addressed immediately to the AITC member of staff who is in charge of the AITC programme or AITC course that you or your child are attending.

If this is not possible, or if you have done so but feel that the matter has not been resolved to your satisfaction, then you should put your question, complaint, comments or concerns in writing to the responsible manager - Click Here - by email, or by post to:

Albion in the Community,
American Express Community Stadium,
Village Way,
Brighton,
BN1 9BL

We will endeavour to respond to any letter or email within ten days of receipt of such communication. If it is not possible to provide a full response to the issues raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 days of receipt of the original communication.

Any unresolved matters will be referred to Alan Sanders or Steve Ford, joint managing directors.

Customer Services - Brighton & Hove Albion FC

If your question, complaint or concern is regarding any aspect of the Football Club (tickets, club shop, match day arrangements etc.) you should contact BHAFC customer services manager Sally Townsend

By post:

Sally Townsend
American Express Community Stadium,
Village Way,
Brighton,
BN1 9BL

By email: customerservices@bhafc.co.uk