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DISABLED SUPPORTERS INFO

PUBLISHED

12:36 17th January 2015

Buying a Ticket

For general information on ticket prices, priority and release dates please visit www.seagullstickets.com.


Ambulant disabled supporters who require a Personal Assistant ticket and supporters who require a wheelchair ticket are currently unable to purchase these online. Please contact the Albion Booking Line 0844 327 1901 (Calls to this number are charged at seven pence per minute plus your network access charge.) and a member of the team will be happy to assist you.


Disabled supporters will be charged the ticket price equivalent to the pricing structure in the area of the ground they wish to purchase in. Supporters requiring a Personal Assistant must register proof of their disability with Supporter Services in advance of a match day.


Proof of disability includes the following;

Middle to high rate Disability Living Allowance for mobility or care component (DLA)
Personal Independence Payment (PIP)
Attendance Allowance (AA)

Severe Disablement Allowance (SDA)

War Disabled Pension

Certificate of Visual Impairment (CVI 2003)

 

If the supporter is not in receipt of any of the above then a signed letter from a doctor stating that the named individual requires Personal Assistance in order to attend a match, will be accepted.

 

Please note that evidence may be required on a match-by-match basis. 

 

Wheelchair Accessible Seating

There are 156 spaces for wheelchair users within the public ticketing areas. These are located at pitch side level and on raised areas, including the East Upper tier. The allocation for visiting supporters from away clubs depends on the amount of tickets allocated to their club for that game, however it starts at 15 spaces on the raised area.


Overall in the stadium, 103 spaces for wheelchair users can be found on raised areas. There are 50 ‘easy access’ seats for home supporters and 20 for away supporters.


Accessible Amenities

Both home and away fans can use the accessible disabled toilets within the stadium. There is also a ‘changing places’ facility situated in section E2A (Please note that hoist straps are not provided).

 

The club shop, ticket office and catering kiosks within the stadium all have a low counter service point and all the above locations are equipped with hearing loops.

 

Deaf or Hard of Hearing Supporters

The seating area within the stadium is fully covered by an RF Base System, commonly referred to as a Radio Frequency Induction Loop (RFIL). The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting. This allows supporters of varying hearing impairments to listen to both safety and matchday entertainment announcements.


Supporters wishing to use this service must visit the ticket office on a matchday to sign out the neck loop and belt pack equipment; photo ID and proof of address will be required in case equipment goes missing or is damaged. A photocopy of the photo ID may be taken by ticket office staff which will be destroyed when the equipment is returned, undamaged and in the same condition as it was when signed out.
 

Blind or visually impaired supporters

Match audio described commentary is available to supporters via the use of a ‘soccer site’ headset.


Supporters wishing to use this service must visit the ticket office on a matchday to sign out a radio receiver and headset; photo ID and proof of address will be required in case equipment is lost or damaged. A photocopy of the photo ID may be taken by ticket office staff which will be destroyed when the equipment is returned, undamaged and in the same condition as it was when signed out.


Travel and Parking
For the full club travel guide including maps, please visit seagullstickets.com and select ‘Travel’ from the menu. 

All of the available travel options are fully accessible to disabled supporters. The trains and buses are equipped to carry wheelchairs, and you will be given priority parking at the park and ride sites. There are a limited number of disabled parking spaces which can be pre-booked by calling the Albion Booking Line on 0844 327 1901 (Calls to this number are charged at seven pence per minute plus your network access charge.). If none of the above solutions are suitable then fans have the option of being driven to and collected from the stadium entrance on Village Way, but please note access can be limited, so arrive in good time.


Parking
The club has excellent car parking facilities available to both home and away supporters. Spaces must be pre-booked in advance of any match or event. Pre-booked parking costs just £13 per car, but increases to £15 three days prior to the game, so be sure to book early by calling the Albion Booking Line on 0844 327 1901 (Calls to this number are charged at seven pence per minute plus your network access charge.).

Disabled parking can be booked at a discounted rate of 50% on both a match-by-match and seasonal basis when pre booking. Please though note that a Blue Badge may be requested.

The Bridge Car Park (BN2 4PN)
The Bridge Car Park is located approximately 1500 meters from the ground, a journey that usually takes 10 to 15 minutes, and has 25 wheelchair access bays.

Parking in this car park can be booked both on a match-by-match and seasonal basis via the Albion Booking Line.

Cars will be held in the car park from approximately the 70th minute of the game until approximately 30 minutes after the game. The decision of when the car park is opened and closed is at the discretion of the safety officer depending on congestion around the ground and the number of cars and buses that need to exit.

Sussex University (BN1 9RB)
Sussex University is located approximately 1000 metres from the stadium and the walk involves the use of a subway under the A27 and the foot bridge over Falmer Station which involves a number of steps.

Car Park 5 is reserved for disabled supporters who have pre-booked into this car park for the season and a shuttle bus service is provided from here for the occupants of car park 5. All other car parks at Sussex University are located no more than 250 meters from the nearest bus stop. Buses run from the university to the stadium routinely and can be accessed for free by using your match day ticket (for league games only and when specified on the match ticket). Car park 4 is the next closest car park to the stadium and this car park is allocated on a first come first serve basis to supporters who struggle to walk distance, proof of disability may be requested by stewards on entry (e.g a blue badge). Occupants of car park 4 may be able to use the transfer bus and if not can access the public bus that leaves from the university.

IMPORTANT: Please note Sussex University is currently not available for matchday parking and is used for seasonal parking only. Dedicated disabled bays in this car park are sold out on a seasonal basis.

Bennett’s Field (BN1 9BL)
Bennett’s Field car park provides the best access to the ground, and is located on site. It is situated on the east side of the stadium and provides by far the shortest journey to and from the stadium.

IMPORTANT: Please note Bennett’s Field is currently not available for matchday parking and is used for seasonal parking only. Dedicated disabled parking bays are available, please contact Supporter Services to book.

The VIP Car Park (BN1 9BL)
The VIP car par, like Bennett’s field, provides very good access to the ground and is located on site between the North and East Stands.

Cars parked here will be held in the car park from approximately the 70th minute of the game until approximately 30 minutes after the game. The decision of when the car park is opened and closed is at the discretion of the safety officer depending on congestion around the ground and the number of cars and buses that need to exit.

IMPORTANT: Please note The VIP Car Park is currently not available for matchday parking and is used for seasonal parking only.  Dedicated disabled bays in this car park are sold out on a seasonal basis.

Park & Ride
For home league fixtures the club offer three park and ride sites around the city, Mill Road, University of Brighton and Brighton Racecourse. All of the sites are served by at least one wheelchair accessible bus. Supporters with specific mobility needs should tell the stewards on arrival so they can direct to appropriate parking areas. Details of how to get to each site and the best to one use are listed below.  Park and ride drops supporters off in the coach park on site at the American Express Community Stadium nearest the East Stand.  Buses then leave from the same location after the match. 

University of Brighton
Satnav postcode BN2 4AT
University of Brighton has 500 spaces divided across the university car parks on both sides of Lewes Road. Bus journeys to the stadium take approximately 10 minutes.

Mill Road
Satnav postcode BN1 8ZF
Mill Road is the smallest, yet most popular park and ride site with 450 spaces available. The car park is usually full 1.5 hours before kick-off.

Brighton Racecourse
Satnav postcode BN2 9XZ
The Brighton Racecourse site always has lots of spare capacity with 700 parking spaces available. Buses usually take approximately 20 minutes to reach the stadium.

Drop Off Point
Supporters can be dropped off at the top of Village Way on matchday. However this should be done at least 1.5 hours before kick-off before the area becomes too congested. Supporters can then walk through the coach park and down the steps to arrive on the east side of the stadium.

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