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THE CLOUD - FAQs

PUBLISHED

21:38 14th August 2014

Is WiFi at the Amex stadium free?
WiFi at the Amex Stadium is free of charge. You can access The Cloud throughout the concourses and in the bowl area. Note The Cloud service is not currently available in hospitality, in the shop or in Dick's bar.

Is registration required?
Registration is required to use the WiFi in any of our venues. You only need to register once to enjoy The Cloud's WiFi service and access it in all of The Cloud's venues. You then log on using your username/password, rather than take time re-registering through the whole process again.

How do I connect to the network?
1.    Make sure WiFi is turned on, on your device
2.    Choose The Cloud from the available networks
3.    Open your browser and The Cloud log on page will appear
4.    Log on or register your details
To auto-connect to WiFi in Cloud hotspots (including the Amex Stadium) on your compatible iOS or Android device, you can download The Cloud’s FastConnect app. Once you’ve registered your phone you will just auto-connect.

Why does it log me off after 15 minutes?
If you don’t use the WiFi for 15 minutes you will automatically be logged off. To avoid this download the FastConnect app and you won’t need to keep entering your details.

I am seeing the Lost in The Cloud’s message.
This log in problem mainly occurs with smart phones, we have found that this issue can be resolved by amending your "cookies" settings on your device. Please perform the following:
iPhone
Clear your History, Cookies and Cache all in the Safari tab in Settings.
Settings > Safari > 'Clear History' and 'Clear Cookies and Data'
BlackBerry
Open the browser options screen.
Scroll down to General Properties and click to open.
Click to open the Cache menu.
Scroll down to Clear Content Caches and click to clear the cache and
Return to the General Properties screen.
Android
Open a browser
Menu>more>settings then clear cache, and clear all cookie data.

I am experiencing problems getting online, who should I contact?
The Cloud website is whitelisted meaning you can visit the site without being online. Visit thecloud.net/free-wifi/support if you need to contact a member of the support team.




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